Skip to content
Chevron Chevron

Frequently Asked Questions

Find quick answers below, or reach out to us if you need more information.
Shipping box Orders & Shipping
When will my order ship? Plus

Orders are carefully processed within 1–3 business days.

How long does delivery take? Plus

Delivery usually takes 2–5 business days after your order ships. Please note that unexpected delays may occasionally occur due to carrier or weather conditions.

How can I track my order? Plus

You can track your order anytime on our Order Tracking page.

Can I change or cancel my order after placing it? Plus

Because we begin processing orders quickly, we are unable to guarantee changes or cancellations once an order is placed. Please reach out to us through our Contact Us page as soon as possible — we’ll do our best to assist.

Undo Returns & Refunds
What is your return policy? Plus

You may request a return within 15 days of delivery. Items must be unused, in their original condition, with all packaging and tags intact. Full details can be found in our Return & Refund Policy.

How do I start a return? Plus

Simply contact us through our Contact Us page with your order number and reason for return. We’ll guide you through the next steps.

What if my item arrives damaged or incorrect? Plus

Please reach out within 7 days of delivery. We’ll provide a prepaid return label and issue a full refund once the item is received and inspected.

Credit card Payments & Security
What payment methods do you accept? Plus

We accept major credit and debit cards, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Is my payment information secure? Plus

We use industry-leading encryption and security standards to protect your personal and payment information.