Shipping Policy

At VELLEGRA, every order marks the beginning of something special.

We prepare and deliver each item with the care, attention, and thoughtfulness you deserve.

Order Processing and Shipping

Orders are carefully processed within 1–3 business days. During peak periods, such as holidays or special events, additional time may be required.

Delivery typically takes 2–5 business days, depending on your destination. We work closely with trusted carriers to ensure your order reaches you safely and promptly.

Please note: We are unable to ship to P.O. boxes or APO/FPO addresses.

Shipping Options

We offer standard shipping services, with rates calculated at checkout based on your location and order details.

From time to time, free shipping promotions may be available. These promotions will be clearly announced on our website and applied automatically at checkout if eligible.

A live tracking number will be provided once your order ships, allowing you to follow your shipment every step of the way.

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking details.

You can track your shipment anytime on our Order Tracking page.

Delivery Timeframes and Potential Delays

While we make every effort to meet the estimated delivery timeframes, occasional delays may arise due to factors beyond our control — such as weather conditions, holidays, or carrier-related issues.

Should any delay occur, we will keep you informed and assist you every step of the way.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, responsibility for its security transfers to the recipient. Please ensure a safe and secure delivery location.

If an issue arises, we recommend contacting the shipping carrier directly to file a claim.

Policy Updates

We may update or modify this Policy from time to time. Any changes will take effect immediately upon being posted on our website.

We encourage you to check this page periodically to stay informed.

Your continued use of our services after any updates signifies your acceptance of the revised policy.

Need Assistance?

If you have any questions about your shipment, we are here to help.

Please reach out to us through our Contact Us page — it’s our pleasure to assist you.

Thank you for choosing VELLEGRA. We are honored to be part of your journey.